An exciting digital technology organization in the lifestyle, insurance and finance domains seeks an enthusiastic and energetic addition to their team to provide daily operations End User Technology support, covering computing devices, mobile, and Audio Visual technologies. The successful candidate will be communicating with the working level as well as department heads, and participate in solutioning to meet business demands. The role will be based in the Central Business District.
Roles and responsibilities
Ensure a high quality of service delivery
Provide explanations and solutioning for issues faced by VIP users
Keep organized records of incidents and activities
Keep up to date on M365, Edge Browser, MS Teams, Zoom, and other related Microsoft technologies
Manage user expectations and mitigate impact of technology issues to minimize service escalations and complaints
Create processes to handle common issues and provide back up plans
Provide support for video conferences, presentations and webinars.
Maintain and trouble shoot AV, lighting and other equipment
Requisites
Ability to work independently
High level of collaboration in dealing with multiple internal and external stakeholder groups, including Finance, Compliance and external vendors
5+ years of providing VIP support including to C-suites in a fast moving enterprise environment with demanding users (such as banking/investment banking)
Demonstrated ability to provide a high level of user satisfaction through accurate troubleshooting
Excellent written and spoken communication skills in English
