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Avoiding the white elephants: balancing workbenches and user experience in transformation projects

​Everything seems to be about optimisation at the moment. Across many different business sectors, and particularly in insurance, everywhere you go people are talking about workbenches.For organisat...

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Optimisation through AI: a call to arms

​In my last blog ‘Outsourcing: Has the pendulum swung too far?’, I suggested some organisations may have risked throwing the baby out with the bathwater by outsourcing and offshoring too many of th...

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Getting down to the basics of DE&I

Like any change process, measuring the success of an organisation’s diversity, equity and inclusion (DE&I) initiatives should never be about just ticking boxes on a checklist. Not only does a DE&I ...

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Staying relevant is a cultural issue

Although the word ‘transformation’ was being bandied about the London insurance market well before the pandemic hit, few could have imagined the scale of change that the industry would be forced to...

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The law of unintended consequences

​The sudden collapse of Silicon Valley Bank (SVB), followed barely a week later by the decline of Credit Suisse Group, raised the ugly spectre of another banking crisis to rival the crash of 2008.T...

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Use it or lose it

​With the reality that we are in a new business cycle, insurers and brokers are finally beginning to invest in multi-year transformation programs. But there has to be a few quick wins along the jou...

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Breaking free from the pack

​When I was studying stagflation at university, I never thought I'd actually see it in real life, but here we are. As winter closes in, inflation soars at a time when investment and employment may ...

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The truth about unstructured data

What is the true cost of unstructured data? Unstructured data makes up around 80% of many organisations' data. Kevin Hall, Delivery Director at ECMS, offers up three compelling reasons why you shou...

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Four trends in insurance modernisation

​From the energy crisis and inflation through to issues surrounding tech talent, here are Mark Weller's top four trends in insurance modernisation for this autumn.​We all know we are operating thro...

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The human face of inflation

​Like the pandemic, the impact of inflation will be felt in many different ways, with implications for staff and the business.Last week, Lloyd's CEO John Neal said he had written to staff announcin...

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Just-in-case versus just-in-time: A supply chain analogy

We are living through a period of massive upheaval and uncertainty. Predicting what even the next 24 months will hold is nigh on impossible. One thing we do know: You can't shrink to greatness.Unle...

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Why you don't want to be a slow husky

​Innovation for innovation's sake can send you down an expensive rabbit hole. Ask yourself: what question are you trying to answer and is the customer at the heart of it? The insurance industry is ...

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​Putting learning before earning

There is much talk of the great resignation and an impending talent crisis. If you want to retain your best people in the current climate, you'll need to completely re-evaluate what your staff real...

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Why do smart people make bad decisions?

​​Why do smart people make bad decisions? This is a question I have been puzzling over for some time. And I’ve arrived at a few conclusions. By ‘bad decisions’ I don’t mean minor missteps about hir...

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Lloyd's turns the spotlight to culture

​​For the first time, Lloyd's Project Rio places culture at the front and centre of a set of principles-based standards syndicates must strive to achieve. We can all point to examples of toxic corp...

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ESG: Why insurers must be the change

​​Forget the disappointments of COP26. This is the insurance industry's opportunity to step up and drive the Race to Zero by offering industry-wide transition incentives, a building-back-better app...

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Fail to plan, plan to fail

​​Planning and ownership are critical to the success of transformation programmes as we enter a new business cycle. Change is afoot. As economies emerge from the pandemic we are poised for our most...

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​Walking the talk with corporate culture

​Corporate culture and value statements are considered de rigour for all companies now, and we are all familiar with the consistent statements that are considered acceptable and in many ways incont...

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ESG: Putting words into action

​There are many excellent ideas where ESG is concerned. The challenge is turning these into tangible and measurable actions. Years ago when I was working at a large global carrier, one of the teams...

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No half measures – dig deep for digital transformation

​​Digital transformation has dominated the insurance landscape for the last decade and, as time has gone on, that conversation has only become more intense. Covid-19 undeniably accelerated some tra...