The Client & Project Background
The client, a premier global insurance group, was undertaking a Policy Admin System (PAS) implementation, with data migration identified as a critical success factor.
There was no clearly defined migration strategy or structured documentation, creating risk around data quality, completeness, and delivery timelines.
Migration activities required coordination across multiple stakeholders and systems, increasing complexity and dependency risk. The delivery team lacked a centralised leadership function to manage migration planning, execution, and governance at scale.
Approach & Solution
ECMS was engaged to:
- Deliver an end-to-end data migration workstream, ensuring alignment with the overall implementation timeline
- Define and drive a robust migration strategy and plan, including methodology, tooling, and risk management
- Establish structured documentation and governance, creating clarity on scope, process, and delivery approach
- Bring delivery discipline and stakeholder coordination, ensuring progress tracking, issue resolution, and quality assurance across the migration lifecycle
To ensure successful delivery of the PAS implementation, ECMS delivered end-to-end leadership of the initiative, including:
- Migration and strategy planning
- Developed a comprehensive data migration strategy covering scope, data sources, risks, and timelines
- Produced a detailed migration plan with task sequencing, validation steps, and rollback procedures
- Delivery leadership
- Led the data migration workstream, overseeing execution end-to-end
- Directed the data migration team, assigning tasks and ensuring delivery against milestones
- Stakeholder coordination
- Ran regular status meetings, aligning delivery with project and implementation managers
- Managed issues, dependencies, and scope changes to maintain delivery momentum
- Governance and reporting
- Delivered structured reporting covering progress, risks, performance, and changes
- Maintained transparency and control through regular updates and governance artefacts
“ECMS delivered successful data migration aligned to programme timelines and quality expectations, despite third party providers’ failure to provide services.”
Key Outcomes
The project led to successful migration of critical data necessary for the PAS implementation. Outcomes delivered include:
- A fully defined and executed migration strategy, providing a clear, structured approach to data transition
- Successful delivery of data migration, aligned to programme timelines and quality expectations, despite third party providers’ failure to provide services
- Comprehensive migration documentation (strategy, plan, best practices), enabling repeatability and auditability
- Improved data integrity and trust, as well as reusable migration frameworks incorporating best practices enabling future system changes and migrations
Delivered comprehensive migration documentation for repeatable, auditable outcomes
Led successful data migration in line with project timelines and quality expectations
Improved data integrity and trust while providing reusable frameworks to support future change