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Background
A global insurance firm was looking to initiate an RPA technology strategy to realise efficiencies with a direct and immediate commercial return to the business. In order to deliver this a proof of concept was required to support.
Challenge
Previous technology projects across the business required tangible commercial benefits realisation, and therefore the concept of delivering an RPA project required solid foundations to be presented.
Solution
We proposed a feasibility study working with the business that addressed key processes to develop a proof of concept study that covered challenges around definition, impact assessment, selection, validation and project definition.
Outcome
The proof of concept delivered a robust framework for implementing and adopting RPA projects across the wider business, delivering improved error reporting rates and operational efficiencies.
