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​Fixing a Broken Broking Process

  • Publish Date: Posted over 1 year ago
  • Author:by Carlos Mingo

Using Netcall’s Liberty Create, ECMS help businesses to build apps that unite processes, systems and data together in one automated workflow.


Innovation is key to thriving in a competitive market. We all know that to innovate effectively, we need to deliver the right product at the right price at the right time. More often than not timeliness are a large barrier to success due to long development and release cycles. We are leveraging Liberty Create to deliver to innovate at pace.

Standardising and simplifying processes

Across the insurance industry processes can be challenging, prone to error and double data-entry occurances. Many organisations have a larger number of existing systems which house data and do not effectively and efficiently connect to each other, meaning there are many opportunities for improving processes and user experience while delivering cost savings.

Improve the broker experience

With Liberty Create we can standardise and simplify processes, helping organisations to build apps that brings together all the processes, systems and data together in one automated workflow, meaning a reduction of the risk of errors and double data-entry.

The application can be easily configured to work across the entire lifecycle of insurance journeys. As an example, in a broking process it can manage the workflow from pre-placement and placement, quotation and negotiation to firm order and binding, including endorsements and renewals.

The power of Liberty Create means that stakeholders involved in the process can be prompted to act at specific moments and consequently, data flows between all relevant systems automatically. This results in improved compliance controls and operational resilience.

Creating a top-line revenue opportunity

With a platform that enables business users to respond to customer needs rapidly, for example through the deployment of new products and optimising processes, customer experience can be enhanced. In our experience, this leads to fewer drop outs through online and offline customer journeys, delivering increased revenue for organisations.

Contact us today for more information on how Netcall can help you digitise your offering.