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Job Description

Who we are

ECMS is a specialist, high-impact and agile consultancy with deep domain expertise in delivering transformation projects to the insurance and financial services sector.  As Opportunity Makers, we never stand still. We thrive on new challenges in our current markets, as such, we continue to grow and expand our offering.

If you're looking for opportunity, you've come to the right place. We've built our business on making opportunity happen.

Job Summary

ECMS has delivered numerous complex projects over the last few years, and we are looking for a talented Change Business Analyst to join us in delivering upcoming projects around data, operational resiliency, IT and Automation. 

We’re looking for someone who has extensive background as a business analyst within the insurance sector. A problem solver with a keen eye for detail, and the ability to speak to a range of stakeholders from various backgrounds and interests.   

Hybrid / London based


  • Perform an internal assurance role to review the requirements, design and other business analysis documentation  

  • Capture identified risks or issues  

  • Identify change 

  • To assist the customer in the adoption of the resulting solution, to ensure that the customers gain maximum benefit from the implementation  

  • To be an influential member of the project team in determining the most suitable solution to a customer’s opportunity  

  • To peer-review the work of other business analysts and other project team members upon request 

  • Conduct process re-engineering through effective engagement with the business  

  • Leading Business Analysis work stream for significant and strategic projects 

  • Projects involving multiple business units and multiple customers globally 

  • Shaping – ability to take nebulous concepts and form into tangible deliverables 

  • Gather business requirements (both functional and non-functional) to ensure that the full business and IT impact has been thought through  

  • To explore solution(s) to the customer's requirements and to recommend the best approach  

  • Form effective working relations across different sets of stakeholders 

  • Analyse processes and data flows through effective engagement with the business and IT  

  • Promote adoption of the target processes and procedures  

  • Provide advice and guidance on functional interdependencies identified during requirements analysis  

Typical projects and activities

  • Business process mapping and reengineering  

  • Analysis and validation of system and business requirements for implementation of new software and adaption of existing systems and processes  

  • Act as the conduit between IT, Operations, Data and Business Process teams ensuring requirements are understood and each stakeholder has appropriate involvement

  • Design or refinement of business processes, creating TOMs and roadmaps  

  • Reviewing business activities and identifying requirements  

  • Implementation of new business processes

  • Provide input into a test teams definition of testing activities 

Desired skills and experience

  • Experience in the Insurance Sector, ideally London Market domain experience

  • Comfortable working in context of cloud tech

  • A recognised practitioner in the analysis, definition and modelling of business processes, requirements, systems and data with stakeholder engagement in at least one methodology  for example AGILE or Waterfall.

  • Experience in investigating operational needs and problems, and in defining acceptance tests.

  • Able to define scope and business priorities for small-scale changes.  

  • Experience in eliciting requirements, selecting appropriate techniques for the elicitation of detailed requirements.  

  • Comfortable in specifying business and systems requirements, and analysing them for adherence to business objectives and consistency.

  • Conversant with techniques covering full range of modelling situations.  Experience reviewing resulting models with stakeholders and gaining resolution to resultant issues

  • Relevant analysis specialism - Business analysis; Data analysis; Requirements management; Systems analysis; User Experience Analysis

  • Desirable: Certification in BA Practice or Requirements Engineering

At ECMS we value your career

At ECMS you’ll be more hands-on in projects, with the exposure you’d never see at the bigger consultancy firms. You’ll have direct access to clients through internal and external projects, work with great partners, get stuck in on a variety of technology and business change projects that have a real impact on delivering success.    

Our expertise means you’ll have more responsibility. Learn from experience. Bring your opinions, your ideas, pitch in, and make a difference from day one.   

ECMS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.